1. General Terms and Conditions
terms and conditions apply to all agreements concluded between GRID and its customers (hereinafter “the Customer”), and, in a
general manner, to all their business relations. If required, they are
completed by special terms and conditions.
and special terms and conditions can only be amended by an explicit,
written agreement between the parties. They are deemed as accepted by
the Customer by the simple fact of placing an order, even if they are in
contradiction with the Customer’s own general or special terms and
conditions. The Customer’s general or special terms and conditions will
only be binding for us providing they have been explicitly accepted in
writing. The circumstance whereby we would have accepted the contract
without protesting against the stipulations referring to the general or
special terms and conditions or any other provisions of the Customer,
may in no case be invoked.
GRID is at all times entitled to change or supplement these General Terms and Conditions including all possible enclosures with an adequate term of notice. Orders made previous to possible changes will then be processed according to the old General Terms and Conditions.
depicted in the shop is not considered as a legaly binding offer, but as
a non-binding online catalogue. Small deviations and changes to product
pictures or product descriptions are possible.
contain the legal VAT of a current sum of 21% for orders to within the
European Union (EU). For orders outside the EU, VAT is 0%. The prices
are, if not agreed upon otherwise, ex-warehouse.
4. Conclusion of a Contract
By placing an
order, you submit a binding offer to purchase the relevant product from GRID. If you make an order at GRID, we will
send you an e-mail which confirms the receipt of your order and which
lists the details. This order confirmation is not an acceptance of your
offer, it merely informs you that we have received your order. A
purchase contract only materializes with the shipment of the dispatch
confirmation or the delivery of the products.
By placing your order, you are also confirming that you are at least 18 years old.
5. Shipment, Delivery and Payment
a world-wide delivery, to the delivery address given by the customer.
The delivery and payment conditions will be pointed out in more detail
in the product description. There is no minimum order amount. We reserve
the right to make a partial delivery in so far as this appears to be
advantageous for speedy handling and in so far as this is reasonable for
you. You will have no additional shipping costs. Special forms of
shipment which are requested by our customers will be billed with the
customary additional fees.
Bigger orders are often delivered in several parcels which can or not be delivered at the same time.
due immediately after the binding order. As far as not otherwise agreed
upon, payments must be made over PayPal or direct bank transfer.
6. Delivery Times
are in the warehouse (we are not liable for transportation problems)
will be shipped within 3 up to 7 working days after receipt of payment.
If the goods are not available when the order is made, we will strive
for delivery as soon as possible. In case the failure to comply with a
delivery or service deadline can be traced back to an act of god,
industrial conflict, problems on a side of our suppliers, unforeseen
complication or other condition for which we are not at fault, the
deadline will be extended accordingly. If the delivery is not possible
due to the inability of the manufacturer or our suppliers, both we and
the customer can cancel the contract if the agreed upon delivery date
exceeds more than 2 months. Claims for damages due to default or
inability or failure to fulfill obligations, even those which arose by
the withdrawal from the contract, are excluded.
Same rules will apply on custom and web-shop orders.
7. Revocation Rights & revocation form
Statutory right of withdrawal
customer is a consumer, he/she shall be entitled to withdraw from this
Contract within seven (7) days without giving any reason for doing so.
In order to exercise the statutory right of withdrawal, the customer
must notify us:
Tholen 4691SP, Netherlands
decision to withdraw from this Contract in a clear declaration (e.g. by
sending a letter by mail, fax, email or phone call).
Consequences of withdrawal
customer withdraws from this Contract, we must reimburse any payments we
have received from the customer, including delivery costs (excluding
any additional costs incurred if the customer has selected a different
type of delivery to the cheapest standard delivery option offered by us)
without delay, but no later than fourteen (14) days after the day on
which we receive the notice of the customer’s withdrawal from this
Contract. We will use the same payment method the customer used for the
original transaction in order to provide the reimbursement, unless
otherwise expressly agreed; under no circumstances will the customer be
charged a fee for this refund.
8. Passing of the Risk
of the goods, the risk is held by GRID until delivery is
complete. With returns, the sender carries the risk, in particular, the
transport risk, until the goods have been received by GRID as well as the transport costs.
GRID guarantees that the purchased goods were free of material and
manufacturing flaws at the time of the transfer of the goods and that
they have the guaranteed quality set down in the contract. Aluminium
profiles are of industrial quality, so minor scratches and bruise marks
the customer must inspect the goods immediately for flaws, condition
and quality. In the case of apparent flaws, these must be reported to us
in writing within 10 days after their discovery, the same is valid for
latent defects. Otherwise, the guarantee for these defects does not
The guarantee is for 24 months after shipment.
10. Order return
If a customer
wants to return the delivered goods, he can do it in fourteen (14) days
since the day of delivery. Transport arrangements for return shipment
are made by the customer and we will reimburse the goods in full, once
they're returned, inspected and proven to be in mint condition. Please
be aware that products with damages or with traces of usage will not be
11. Storage of Data
GRID reserves the title to delivered goods and services until the complete payment of all demands which have resulted or will result on part of the buyer from the business relationship, no matter what kind and on which legal grounds.
12. Storage of Data
Personal information will be treated confidentially. The person making
the order explicitly agrees with this raising, processing and use of
We do not
give your personal data including your house address and e-mail address
to third parties without your explicit consent which can be revoked at
to this is our service partners which need the data for handling the
order (e.g. the shipping company which has been assigned to the shipment
and the credit institution which the handling of payment has been
assigned to). In these cases, the scope of the transmitted data is
limited to the necessary minimum.
13. Place of Execution and Legal Venue
The place of
execution and legal venue for both parties is the location of GRID (with commercial customers), with private customers the place
of execution and the legal venue is the location of the customer (if
customer resides on the territory of The Netherlands). In so far as the
person making the order resides outside of The Netherlands, the
exclusive legal venue is the location of GRID. Dutch civil
codex exclusively always applies.
14. Severability Clause
If one of
these regulations should be ineffective or challengeable, the
effectiveness of the other regulations remains unaffected. In place of
the ineffective clause, a legally admissible regulation will take its
place which efficiently is closest to it.
The use of
this website is at the user’s own peril and risk. We neither accept
liability for constant availability nor for the published contributions,
offers and services with regard to accuracy, completeness and
functionality. The guarantee is in accordance with the statutory
provisions. Any liability for damage arising directly or indirectly from
the use of this website is excluded. This website and the services
associated with it are operated with the greatest possible care,
reliability and availability. However, for technical reasons, it is not
possible for these services to be constantly accessible, for the desired
connections to always be successfully established or for the stored
data to be retained in all circumstances. Therefore, constant
availability cannot be guaranteed. IP connectivity to other network
operators occurs to the extent possible. Any liability for problems
attributable to the networks of third parties is excluded. The use of
other networks is subject to the conditions of use of the relevant
In the event
of force majeure, strikes, and restrictions to the services of other
network operators or in the event of repair and maintenance work,
network operators or in the event of repair and maintenance work,
restrictions or disruptions may occur, whereas GRID accepts
no liability for such failures.